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Top 12 FAQ Questions:

1. I see that your product is made in China. Do any of your products contain lead?
2. How do I get my music from iTunes to play on my Disney Mix Stick?
3. I have a Mac and iTunes. How do I add songs from my computer to my MP3 player?
4. How do I receive a replacement software CD for my Digital Blue™ product?
5. I see a warning message that says "The software you are installing for this hardware has not passed Windows Logo Testing..." Is it safe to install this software?
6. Some files I’m trying to add to my Mix player using Mix Central won’t sync. How can I fix this?
7. I need support for my Disney Max Clip.
8. How do I add songs to my Mix Stick?
9. I’ve added songs to my Mix Stick 2.0 and when I press play I get no audio. How can I fix this?
10. Will any of my Digital Blue products work with Windows Vista?
11. Will my Digital Blue product be compatible with Windows 7?
12. How do I use a ISO file?

1) I see that your product is made in China. Do any of your products contain lead?

All of our products are RoHS certified.  The RoHS Directive stands for "the Restriction Of the use of certain Hazardous Substances in electrical and electronic equipment".  This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants. This is not currently required in the US market but we follow these standards anyway so we can ship our products to international markets.  The paint and outer coating of our products have been tested for lead and have passed.  
If you refer to the product's packaging, the symbol of certification is placed in the Consumer Information box located on the bottom side of the package. 

2) How do I get my music from iTunes to play on my Disney Mix Stick?

The format for the audio that iTunes uses is incompatible with the Disney Mix Stick. The Disney Mix Stick requires audio to be in MP3 or WMA (Windows Media Audio) Format. The best way to get your iTunes audio onto your Mix Stick is to burn the songs that you want from iTunes to a CD and then Rip those tracks into Windows Media Player and then use the Sync function in Windows Media Player to synchronize the audio to the device.

3) I have a Mac and iTunes. How do I add songs from my computer to my MP3 player?

The software that came with your MP3 player will not install on a Mac because it was designed for Windows Media Player. To add songs on your Mac to the player, you will need to convert the songs you have in iTunes to MP3 and then manually drag them to the drive that appears on your background desktop when you connect the player to your computer. To do this, please follow the steps below.

1. Connect the player to an available USB port on your computer. You will see a new drive mounted on your background desktop.
2. Open iTunes and click the iTunes menu in the upper left-hand corner of your menu bar and choose Preferences.
3. In the Preferences screen click Advanced and then click Import. In the “Import Using” field choose MP3 Encoder and click OK.
4. In your iTunes library, click on the song you want to add to the player to highlight it, then click 'Advanced' on your menu bar at the top and choose “Convert Selection to MP3.”
5. Once the song has been converted, click on 'File' in your menu bar and choose 'Show Song File' or 'Show in Finder.' This will open a new screen in which you will see the actual song file.
6. Click on the song file and drag it to the newly mounted drive on your desktop and it will copy to the player.

Once you have converted and copied the songs that you want to the player, be sure to properly eject the player from your computer before disconnecting it. 

4) How do I receive a replacement software CD for my Digital Blue™ product?

You can order a replacement software cd on our website.

5) I see a warning message that says "The software you are installing for this hardware has not passed Windows Logo Testing..." Is it safe to install this software?

Cause:
The error appears because Digital Blue has not yet certified product drivers in Microsoft's voluntary logo program. This program is not an industry standard. Digital Blue has a rigorous quality assurance program and all of its products are tested above and beyond the requirements of any Microsoft or similar test programs.

Answer:
You can ignore this error without concern for your system. Simply select 'Continue Anyway' at these prompts. 

6) Some files I’m trying to add to my Mix player using Mix Central won’t sync. How can I fix this?

You may be missing a security component required to sync files that have DRM (digital rights management) to devices.  Please click on the link below and follow the instructions to install the security component.  

Download link: http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

After you have installed the security component, try syncing the files to the device again. 

7) I need support for my Disney Max Clip.

Digital Blue does not support the Disney Max Clips (video SD cards). We currently only support the Disney Mix Clips (music SD cards). To receive technical support for your Disney Max Clip, please contact Disney at 800-723-4763 .

8) How do I add songs to my Mix Stick?

Plug the Mix Stick into an available USB port on your computer. Once the computer finishes loading the drivers for the Mix Stick, you can open the My Computer icon (or Computer in the Start Menu if you have Vista ) and see the Disney Mix Stick icon or the Removable Disk icon. You can then drag and drop your songs into the Mix Stick or use the Sync feature in Windows Media Player to sync your existing tracks from Windows Media Player to the Mix Stick. Be sure to properly disconnect the Mix Stick from your computer.

9) I’ve added songs to my Mix Stick 2.0 and when I press play I get no audio. How can I fix this?

Answer

10) Will any of my Digital Blue products work with Windows Vista?

Products and software produced after the release of Windows Vista in January 2007 are compatible with Windows Vista. There are limited exceptions to this rule; please check your product packaging or Quick-Start Guide if you are unsure about Vista compatibility.

If you own a Pix Micro, Pix Click, Pix Max, or Pix Printer, you can download new drivers and other software by Clicking here: SOFTWARE DOWNLOADS 

If you are experiencing Vista compatibility issues with any other products, or if downloading new drivers or downloader software does not solve the problem, please visit the contact us page.

11) Will my Digital Blue product be compatible with Windows 7?

Digital Blue is testing our products to determine Windows 7 compatibility and most products will work fine with Windows 7.  If you have a question on compatibility, please fill out the support form or chat. 

12) How do I use a ISO file?

Windows:

If you are trying to create a replacement disc from an ISO, you will need ISORecorder or ImgBurn.  Download the program and install.  After that, you will be able to double click on the ISO and it burn them to disc.  For full instructions, consult the program's user guides.

If you like the burning tool, please donate on the program website.  

OSX:

In OSX, you should be able to download the ISO and open it in Finder.  Once open you should be able to navigate to the open ISO and drag the program to applications and it installs.